FAQ

Below are answers to commonly asked questions that we receive from our clients. If any remaining questions arise, please don't hesitate to give us a call
at 780-430-0959

Why does my basement leak?

Water leakage can be due to cracks in the foundation. Cracks eventually develop in the foundation due to the settlement of your basement. Cracks are also caused by pressure build up of water around and/or under your foundation, that will slowly build up pressure until the concrete begins to crack.

How serious is my Water problem?

Water will cause concrete deterioration, bulges in the floor and/or walls, and many other problems concerning your foundation. Water build up inside any basement is a highly favorable environment for molds to start taking place. A musty smell is much more than just a bad smell. Molds will contribute to allergies and asthma problems, as well as other health issues.

What is the best procedure to repair a cracked poured concrete foundation wall?

There are different ways to repair cracks; some last a few years and the water finds its way through. To permanently seal a crack, the product must not only fill the crack, but also provide a wide flexible batch between the wall and the dirt.

Why do surface repairs fail?

The crack in the concrete is not fully sealed, only at surface; the water can get through the edge of the patch same as pour line.

How does crack injection work?

It is a three-step process:
1. Drill holes along the crack
2. Seal and install injection ports
3. Inject Polyurethane

Can a crack in concrete get wider?

All houses continue to settle, and this settlement is caused by differentials in the amount of moisture at each corner of the house. All settlement cracks start with a hairline up to ½” wide.

Does a crack that is not leaking need repair?

This is a personal decision, if you are planning to finish your basement and after the water finds its way through the crack, it is going to be more costly to repair any leak plus the damage for the drywall, insulation and flooring.

I have cracks in my basement wall and I’ve been told I need to install “weeping tiles. ” Do I have to spend thousands of dollars to keep my basement dry?

It has been proven that once the cracks are properly sealed, the basement remains dry in newer homes as well as in older homes.

When to use epoxy or flexible resin injection?

Epoxies start to cure as soon as the two parts are mixed. Epoxy is not flexible and is harder than concrete. The only recommended application is when the structural component is an issue, but it is not recommended to stop the leak. If you are not sure if a crack is structural in nature, an engineer can be hired to determine it for you. The engineer will provide a detailed report with recommendations.

I have cracks in my basement wall and I’ve been told I need to install “ underpinning posts .” Do I have to spend thousands of dollars?

If you are not sure if a crack is structural in nature, an engineer can be hired to determine it for you. The engineer will provide a detailed report with recommendations.

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Crack Buster Concrete Inc.

5.0

Based on 29 reviews

review us on

Matt Jackman

03:35 07 May 20

Very professional, clean, and courteous. They were patient and let my 4 year-old come and inspect the finished product!

Alyssia Lein

22:21 02 May 20

Discovering a leaking crack in your homes foundation is very stressful and they were fast and affordable. when we had to disturb the repair while renovating they patched it for free so we could maintain our warranty. I highly recommend them!

Livia Paradis

18:05 14 Apr 20

I would highly recommend this company to fix any crack. From the very beginning to the end product, the service was wonderful. The quote was extremely reasonable, the technicians were professional and friendly. They worked hard to complete the job. They also cleaned up when finished. I am extremely pleased and will certainly use this company again if needed. Thank you crack busters! I now have piece of mind.

Terry A

23:11 15 Nov 19

Both Trevor and Jim Show'd up about when they said they would , they were very informative and courteous about what they were going to be doing and did a great job (did not leave a mess to clean up), HIGHLY Recommend you use this company

Michael Quino

19:42 16 Sep 19

Trevor, John and Waylon, who did our foundation crack repair and did a great job. that's why I gave 4 stars because the job with the cement was not consistent because one of them used a trowel to stick the cement while other just used there hands to stick it in.

Cory Lucas

19:08 03 Sep 19

Trevor and John were great. Quick work and left a clean work area.

Irena Vlach

18:59 30 Aug 19

During a heavy rainstorm I noticed a vertical crack in the basement foundation leaking water onto the floor. John and his assistant did an excellent job sealing 2 vertical cracks. Using a unique technique no soil needed to be excavated yet the crack was sealed right through from inside to outside. This technique made it very affordable. They finished off the inside and outside cracks smoothly so cracks are hardly noticeable. I even received a lifetime warranty for the work. John and his assistant were friendly, informative, and cleaned up after themselves! I recommend this company to anyone with a leaky basement foundation!

Ted Caldwell

15:05 27 Aug 19

We had some difficult cracks in our basement that became a very serious problem this year due to all the rain we have had. I am very pleased to be able to talk about the cracks in the past tense! They are no more!!Trevor and John from Crack Buster Concrete arrived recently and worked their magic on the cracks. No more water! In addition to fixing the problem, they were very pleasant while here and explained each phase clearly so that I could understand how the process works. We were very pleased that there was absolutely no mess to clean up after the job was done. Also, the entire job was completed in one day and they really solved the problem of water in our basement. This is a very effective and reasonably priced fix for water in the basement, and entirely done from inside the house. No mess or fuss outside! We highly recommend this company and their exceptional work!

Bradd Irving

20:07 13 Jul 19

I have used Crack Buster's service a couple of times now (separate issues), and I would be sure to use them again if necessary. Eddie, Trevor, and John were all very friendly and professional. Their work was clean and fast.

Alexander Boldt

19:05 27 Jun 19

Good job all around. I had a vertical crack in the basement where water would come in when it rained. Devon and John came in and had it filled and done in a few hours. They were friendly, easy to talk to and afterwards, as if testing the work they had done, it poured rain. No leaks. Would recommend.

Johnny Albert

04:08 27 Jun 19

Amazing customer service and quality work for a fair price!!!

A Google User

15:14 17 May 19

A cold call to Jenna at Crack Busters Concrete was friendly, courteous and professional. Jenna made arrangements for Eddie to come out to assess two cracks in my basement foundation wall, one horizontal and one vertical. Eddie examined the area, explained in detail the repair required, and advised that Jenna would provide an estimate the following morning. In less than a week, John and Trevor arrived at the door and started the repair. They insisted that the only bad question was the one that wasn't asked, and that they would not be happy if we were not completely happy and satisfied. Every question (and there were lots of them) were asked and answered in detail. I watched the procedure periodically and noted that they work diligently and keep their work space clean as they go. Once the preparation was done, Trevor asked me to view the work area so that he could further explain exactly what was being done and what takes place before and after the product injection takes place. Once the job was finished the work area was as clean as if no one had been there. I have to say, that from start to finish the experience was more than positive. Great folks all, right from the first phone call to the job being completed. Customer service, punctuality, and professionalism are critical requirements in my world. These folks provided it all. I would definitely recommend this company to anyone with foundation issues. The price was right and the written lifetime transferable warranty tucked away.As a side note, we had a fairly substantial rain last night and the area of concern was dry as a bone this morning.

Jack Kraus

15:14 17 May 19

Mark Oswald

23:45 30 Apr 19

Trevor and his partner fixed the crack in my foundation today. They were prompt and completed the task quickly.

ryan vos

15:44 24 Apr 19

We had a crack fixed in our basement in 2013 and there have been no issues. Great customer service and great price.

Randy Lucas

18:15 25 Mar 19

Trevor did a great job, at least from what I can tell, and he kept the dust down using the window fans that I provided and requested he use, which I appreciated. Great customer service.

Jason Kruger

20:36 28 May 18

Would highly recommend these guys to anyone with a foundation issue. The end price was exactly what they quoted and the cleanup was very well done

Justin & Cindy Pope

16:08 08 Mar 18

Brianna was amazing on the phone...Eddy came out to not only give us a quote but to show us how they would fix it and Trevor had it fixed two days later. I don't usually do reviews but this time I felt I had to. Thank you for your amazing customer service!

Carly Murray

22:15 29 Jan 18

Great company definitely recommended! Fixed the leaking concrete in my basement, awesome price and in a fast and efficient manner. Haven’t had an issue since and it was stress free. Thank you again!

Mathew Melanson

21:10 30 Aug 17

Very happy with the level of friendly service, not to mention how effective their services were. We've been chasing a leak in our basement for quite a while and they were great at solving our problem for us. The technician was polite and professional, on time and respectful of our home. Water tested after service was complete and the crack is no longer a problem. Highly recommend this business.

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FAQ

Below are answers to commonly asked questions that we receive from our clients. If any remaining questions arise, please don't hesitate to give us a callat 780-430-0959